How to Contact Amazon Seller Support: The Complete Guide

How to Contact Amazon Seller Support by Phone or Email

Step 1

First open the link https://sellercentral.amazon.com

Step 2

Check right corner or scroll all the way down at help or get support

Step 3 

In case the problem you have is one of those listed you can choose that specific one in case it is not you should select the get support button under “Need More Help” 

Step 4

A new menu will pop up. Click on “Selling on Amazon”

Step 5

A new menu will pop out click on your account and then on “other account issues” it is important to know that it doesn’t really matter what you choose initially if the person whom you’re chatting with can’t sort out your problem. They will eventually transfer you to someone who can deal with your issue. 

Step 6

“Phone” should already be selected it’s completely up to you if you want to change your name into something else or if you want to provide a short description. However, please tick the box which says this issue is “urgent and requires immediate attention”. 

To be fair, it doesn’t do much other than just alert Amazon that you’re in a rush to have your problem sorted out this however does not usually guarantee a fast response.

Select phone, country, write your telephone number and then “call me now”

Step 7

Respond to their call explain what the issue is to the Amazon operator and try to be as concise and polite as possible be prepared to be kept on hold for a while until they check out the information needed follow the instructions. It is important to know that almost every time that you initiate a call with Amazon that they will ask you to confirm the email address that is associated with your seller account as well as the last four digits of your bank account or the address associated with your seller account or even the expiration date on the card on file.  

Please make sure you have this close by before placing the actual call. 

Writing an email to Amazon Seller Support 

Step 1

Follow all the steps from a initiating a call with Amazon until Step 6.

Step 2

Select email and explain all the necessary details in the email if needed you can add an attachment to the email to specify what the issue is. 

Don’t forget important information essential for them to handle the case such as the Order ID. Screenshots of the issue and a request to handle this as soon as possible.

Step 3 

Tick the this is urgent and requires immediate attention box and then click “Send”.

Contact Details for Amazon Seller Support

By Email